Connect every channel. Improve every interaction.
Deliver assisted banking experiences that move seamlessly between digital, self-service, and live support so people get help when needed and banks operate with greater consistency and control
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From siloed channels to one connected experience
People move between channels without thinking about it. Candescent unifies branch, ITM, imaging, and remote assistance into one connected experience, reducing friction for customers and members while giving teams shared context and control
Shared context across channels
Keep interactions connected across branch, ITM, and remote support
Human help on demand
Let people shift from self service to live assistance without starting over
Operational consistency at scale
Standardize workflows, approvals, and service across locations
Self service that extends the branch
Bring more transactions and support into assisted self-service
Designed to keep
service moving
Unify self-service, teller workflows, deposit processing, and remote assistance so people can move easily between channels and staff can work from the same system
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Assistance when needed, self-service when preferred
Deliver on-demand video assistance, core-integrated transactions, and extended self-service so people can complete more tasks independently or connect to a banker when needed
A teller workspace built for consistency
A single UI, connected workflows, and API-first integrations that help staff move from repetitive transactions to higher-value service
One imaging hub across every channel
Capture and process check deposits from mobile, ATM or ITM, teller, back counter, and commercial channels with shared services and centralized control
Real-time risk review before exceptions happen
Review deposits before downstream processing, connect to services like Early Warning, and manage queues by channel, user, and risk level
Serve more people without losing the human touch
Extend service beyond
the branch
Offer teller support beyond branch hours and expand ITM access without adding full-service locations
Shift routine work to self‑service
Move high-volume tasks to ESS and imaging so staff can focus on advisory and higher-value interactions
Connect channels into
one experience
Run one platform across branch, ITM, and imaging with shared context, workflows, and visibility
Operational impact you can measure
Increase in branch hours and >30% of deposits outside core hours when ITMs added
Of branch transactions can be enabled via Assited Banking, depending on FI size.
Customer satisfaction for Assisted Banking usage reported in aggregated outcomes.
From friction to momentum: Citadel reimagines account opening
With Candescent, Citadel modernized account opening across digital and branch channels to reduce friction, accelerate completion, and improve funnel performance.
Bring Intelligent Banking to every branch interaction
Built to connect, scale, and evolve with you
A cloud-native, API-first platform that connects your core, channels, and partners so you can launch faster, adapt easily, and scale with confidence.
Connect your core and every endpoint
Integrate with leading cores and devices with proven adapters and APIs for cash, identity, and transactions.
Route interactions with intelligence
Deliver consistent service across channels with configurable routing, real-time context, and integrated reporting.
Built-in security and compliance
Meet regulatory requirements with standardized controls, audit trails, and enterprise-grade protection.
Build truly end-to-end journeys
Extend the branch experience with connected products to increase the value of every interaction.
Provide seamless digital, branch, and call‑center onboarding with one unified platform that increases conversion and deepens relationships.
Run business banking as an operating platform. Connect cash flow, payments, and servicing to better understand, support, and grow complex relationships.
Turn everyday activity into insight, guidance, and action, delivering more relevant experiences in the moments that matter.
Practical advice for
modern bank branches
One journey, not two: why connected lending matters now
For banks and credit unions, the gap between account opening and loan origination is where member relationships are won or lost …and most institutions are still leaving that moment to chance.
Beyond Digital: Defining the Era of Intelligent Banking
Tansill explores the transition from the "Era of Access" to the "Era of Intelligence," highlighting how financial institutions must move beyond simple transactions to provide deeply personalized, proactive experiences. He outlines a strategic framework where AI doesn't replace human judgment but scales it, allowing banks to restore the "heart" of banking through a spectrum of service—ranging from invisible automated optimization to AI-empowered human empathy.
Candescent and Greenlight Partner to Build the Next Generation of Financially Empowered Families
From Agentic AI to extensibility, FinTech's approaching horizon
Starting with 2020 and the pandemic, fintech has run at blazing speed. Today it's adopted large language models; tomorrow the explosive power of quantum computing.
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Turning AI Insights into member loyalty
With Candescent’s digital banking platform, everyday interactions became more relevant, leading to stronger engagement and retention from their members.
Seamless openings, Exceptional experiences
Citadel’s leadership taps Candescent for digital account opening solution to support the credit union’s growth ambitions.
FAQs
Clear answers to the most common questions banks and credit unions ask when evaluating branch experience products, from implementation and integrations to flexibility, security, and time-to-value.
Assisted banking includes the human and digital experiences that support customers when they need help, across branch, contact center, remote, and self-service channels. It connects bankers, tools, and customer context into a single experience.
Candescent Assisted Banking connects every channel, from branch and contact center to digital and self-service, into one unified experience. It gives bankers the context, tools, and workflows they need to assist customers seamlessly, no matter where the interaction begins.
Candescent Assisted Banking builds on the foundation of CSP. It reflects the evolution from connecting channels to delivering more connected, intelligent interactions across every touchpoint.
Traditional systems are often siloed by channel, limiting visibility and continuity. Candescent Assisted Banking connects those experiences, giving bankers a unified view of the customer and the ability to act in real-time across channels.
Customers can start in one channel and continue in another without losing context. Bankers have full visibility into prior interactions, enabling faster resolution, more personalized service, and smoother handoffs between channels.
By connecting systems and workflows, Assisted Banking reduces duplication, manual effort, and channel fragmentation. Teams can serve more customers with greater consistency while improving speed and accuracy.
Assisted Banking brings together customer data, interaction history, and real-time context to guide bankers in the moment. This helps surface what matters, recommend next steps, and support better decisions during live interactions.
Candescent Assisted Banking connects directly with Account Opening, Consumer Banking, and Business Banking. This creates a unified system where data and context carry across every interaction, enabling consistent, connected experiences across all channels.
Candescent Assisted Banking includes Branch Banking, Imaging, and Interactive Teller Machines (ITMs).
- Branch Banking is powered by branch teller software that supports in-person transactions.
- Imaging with Deposit Risk Review (DRR) provides secure check deposit across branches, ATMs/ITMs, and Remote Deposit Capture (RDC).
- Interactive Teller Machines (ITMs) enable remote teller interactions, allowing customers to complete transactions or connect with a live banker when needed.