AI makes digital banking ‘more proactive,’ new Candescent CEO says

New Candescent CEO Jason Edelboim tells FinAi News that AI's real value in digital banking is making the experience more proactive and contextual, not just tracking balances and transactions.

Most tools show what happened, Edelboim argues, but AI turns that information into guidance, which means surfacing summaries, flagging patterns and suggesting next steps tied to a customer's goals. He sees agentic AI going further, with permissioned assistants helping people avoid overdrafts or businesses manage cash flow within defined controls. Trust, he stresses, is the precondition.