Horizon Credit Union

Horizon transforms member experience

A community-rooted credit union evolving its digital banking experience to meet changing member expectations.

Our impact

Horizon modernized its digital banking interface, surfaced underutilized features, and introduced greater personalization—without disrupting operations or overwhelming its member support teams.

Increased

digital engagement

Stronger

operational efficiency

Enhanced

brand perception

Client testimonial

“We wanted to make it easier for members to navigate and discover digital opportunities they didn’t even know we had.”

Stefanie Robinson

Senior Vice President, Member Experience at Horizon Credit Union

The opportunity

Modernizing the digital experience

Like many mid-sized credit unions, Horizon faced the challenge of delivering a modern digital banking user interface and experience akin to the sleek mobile and online platforms offered by national players. The credit union was eager to take advantage of new apps, features and functionality emerging in the marketplace, but in a way that would preserve the trust and consistency its members expected. At the same time, Horizon wanted to avoid the operational disruption that often comes with major upgrade cycles.

The Solution

Re-platforming member’s most used functions

Explore Intelligent Banking

Horizon partnered with Candescent to re-platform its members’ most-used digital banking functions— account home and account history pages.

Candescent’s NextGen UI/UX delivered benefits to both Horizon members and its development team.

Key capabilities

Seamless web + mobile consistency

A unified interface across channels, reinforcing Horizon’s hallmark of member trust by ensuring experiences always look and feel the same.

Personalization with the Widget Wallet

Members can now favorite or hide features like bill pay or transfers, while Horizon retains back-end control to configure and evolve the member experience.

Open, extensible framework

Candescent’s extensible platform design enables developers to incorporate third-party solutions seamlessly, and with the look and feel of a single application.

Non-event upgrades

Horizon remains current with rollouts of new features and enhancements without disruptive “big bang” releases.

Why it matters

Promising shift in behavior and perception

Increased engagement

A more intuitive digital experience is already encouraging stronger member adoption and interaction. Early feedback and pilot results suggest Horizon’s modernized experience is making everyday banking feel easier and more natural.

Operational efficiency

A smooth full-scale rollout with minimal confusion helped reduce the burden on internal teams and support channels. Horizon’s thoughtful planning and usability testing created a more seamless launch for both members and employees.

Enhanced brand perception

Horizon is proving that a mid-sized credit union can deliver a digital experience that feels modern, polished, and competitive with national banks. At the same time, it continues to reflect the personal, community focused service that members expect.

See How Intelligent Banking Can Transform Your Institution

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Account Opening

A complete, end-to-end journey across every product and channel. Backed by a unified operational foundation—so institutions can scale active account growth without increasing risk or cost.

Business Banking

Built to manage business cash flow, controls, and operating relationships in one place. Enables financial institutions to understand, support, and grow complex business relationships over time.

Consumer Banking

Designed around how people actually manage their money. Helps financial institutions deliver more relevant, timely guidance by surfacing insight from everyday consumer activity.

Assisted Banking

Personalized, automated, and secure support across all channels. Enables seamless connections to live banker service agents at any time during the transaction flow.

Trusted by Forward-Thinking Financial Institutions

Explore how banks and credit unions are using Candescent’s platform to strengthen engagement, improve retention, and deliver more relevant experiences across the customer journey.

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