OneUnited Bank

How OneUnited Bank grew digital adoption by 33% with Candescent

Serving 100,000+ customers nationwide, OneUnited is an award-winning CDFI committed to closing the wealth gap through financial literacy and accessible banking.

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Our impact

With Candescent’s extensible platform, the OneUnited Bank is positioned not just to keep pace— but to lead—in shaping the future of financial wellness for its community.

33%

growth in digital feature adoption

Delivery

Faster delivery of new capabilities and product enhancements

Usability

Improved usability across the mobile and online experience

Client testimonial

“Working with Candescent, we can provide a more adaptable, future-ready banking experience. We’re able to build and integrate features that align with our customers’ needs. We’re not just delivering on our digital banking strategy, we’re gaining the speed and flexibility of a fintech – without sacrificing control, compliance, or consistency in the customer experience.”

Jim Slocum

Chief Information Officer, OneUnited Bank

The opportunity

Modernizing the digital experience

As a digital-first institution, OneUnited faced a new competitive landscape—not just other community banks, but fintech challengers and financial apps attracting consumers with sleek, intuitive experiences. To strengthen its position and deepen customer impact, OneUnited envisioned a mobile app that could serve as a true financial wellness companion—one that delivers personalized insights, credit-building tools, and educational resources to help customers save, grow, and thrive financially.

The Solution

Extensibility powering next-generation digital banking

Explore Intelligent Banking

OneUnited partnered with Candescent to power its next generation of digital banking. With an extensible, API-first platform, Candescent gave the bank fintech-level flexibility, faster development cycles, personalized digital experiences, and the ability to transform its mobile app into a true financial wellness hub—all while maintaining the control and consistency required of a regulated institution.

Key capabilities

Modernized experiences

Customize digital banking experiences with hundreds of integrated features.

Scaled personalization

Personalize interactions using data-driven insights.

Streamlined operations

Scale operations seamlessly as customer demand grows.

Extensible solutions

Integrate third-party fintech solutions quickly and effectively.

Why it matters

Growing assets & earning industry accolades

Increased adoption

Achieved a 33% increase in adoption of digital banking features

Feature rich delivery

Accelerated the delivery of new capabilities and product updates

Improved Usability

Improved app usability, delivering a more seamless, intuitive user experience

See How Intelligent Banking Can Transform Your Institution

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Build your future with Candescent

Explore the solutions institutions like yours turn to as they expand and evolve their digital experience.

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Account Opening

A complete, end-to-end journey across every product and channel. Backed by a unified operational foundation—so institutions can scale active account growth without increasing risk or cost.

Business Banking

Built to manage business cash flow, controls, and operating relationships in one place. Enables financial institutions to understand, support, and grow complex business relationships over time.

Consumer Banking

Designed around how people actually manage their money. Helps financial institutions deliver more relevant, timely guidance by surfacing insight from everyday consumer activity.

Assisted Banking

Personalized, automated, and secure support across all channels. Enables seamless connections to live banker service agents at any time during the transaction flow.

Trusted by Forward-Thinking Financial Institutions

Explore how banks and credit unions are using Candescent’s platform to strengthen engagement, improve retention, and deliver more relevant experiences across the customer journey.

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