From legacy integration to growth engine
How a multi-billion-dollar regional bank turned nearly ten years of Terafina history into a modern, connected account-opening channel — and a real driver of growth.
Our impact
1,000+ accounts/month. Up from 300–400/month through Terafina
$35M+ in deposits. Mostly true, often non-interest-bearing deposits
5 minutes faster. Most consumer applications now complete in four to seven minutes
~50% lower origination costs. Down from $40K–$50K a month down to $20K–$25K
"I truly feel like it's a partnership with them... the Candescent team is finding the path for us to grow, and I think that's part of the reason some of these numbers are as good as they are — Candescent helps us get there."
A decade-old platform with untapped capability
Terafina has powered this bank's digital account-opening experience for nearly a decade — a foundation put in place well before the pandemic, with far more capability than the bank had yet put to use.
A little over three years ago, the bank's digital team set out to close that gap:
- Refreshed an interface that had grown dated and form-like into something warmer and more welcoming
- Expanded into new products and account ownership types the platform could already support
- Took a second pass focused on efficiency and cost
- Over the past 18 months, shifted focus to connectivity — linking Terafina to more systems and business units so digital onboarding could become core to the bank's operations rather than a bolt-on channel
A decade-old platform with untapped capability
Terafina has powered this bank's digital account-opening experience for nearly a decade — a foundation put in place well before the pandemic, with far more capability than the bank had yet put to use.
A little over three years ago, the bank's digital team set out to close that gap:
- Refreshed an interface that had grown dated and form-like into something warmer and more welcoming
- Expanded into new products and account ownership types the platform could already support
- Took a second pass focused on efficiency and cost
- Over the past 18 months, shifted focus to connectivity — linking Terafina to more systems and business units so digital onboarding could become core to the bank's operations rather than a bolt-on channel
An established platform built to scale with the institution
Terafina's foundation on Salesforce made it a natural fit for the bank's existing technology ecosystem from day one — a complete, structured base built to flex as the bank's needs changed, rather than something requiring replacement within a year.
The current digital team's work hasn't been a single integration but an ongoing series of them: integrating new systems, revising old workflows, and steadily modernizing what was already there.
Key capabilities
Reporting depth
Because Terafina runs on Salesforce, reporting detail is "nearly unparalleled" among other Salesforce-based systems.
Fraud & risk insight
Pulling demographic data on applicant age revealed the bank was declining roughly 90% of applicants between 18 and 24.
Partnership & responsiveness
The bank works primarily with Candescent's development team, guided by a longtime relationship manager whose tenure predates the current digital team.
Why it matters
Smarter risk decisions
Reporting granular enough to catch unfair declines by age group and specific enough to help the fraud team spot patterns like which browsers show up across related fraud attempts.
A channel built to expand
About 75% of applications now arrive via mobile, but the bank still sees a 90/10 consumer-to-business split and just over one product opened per submission, real headroom the team is targeting next.
A mindset shift
What was once treated as the thing you have to do to stay relevant is increasingly a real driver of growth, backed by the numbers to prove it: more volume, more deposits, lower costs, and a channel the bank now manages with real confidence.
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